I went in to pick up my Tiffany glasses which in total cost me over $800. We make it easy to file a formal complaint against Lenscrafters online. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. A free inside look at company reviews and salaries posted anonymously by employees. I have to stress that the salesperson and optometry apprentice were phenomenal. My husband and I were in to get eye exams and new Glasses on September 1st. This company does respond, but not as often as you'd expect them to. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. View HQ Business Complaints 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I told him that I wasn't abusive or destructive towards my glasses. Warranty and store manager - Florence Mall, Ky store. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. To find needed information please click on the links to visit sites with more detailed data. Was told that there was nothing to be done about. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. Manager Shawn served us. LensCrafters Customer Service Center View HQ Business Complaints Are … LensCrafters … Our team will be in touch within 24 hours. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. Please let me know if you can offer any assistance to correcting the issue. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I will never go back to this place-by Jennifer (10, August, 2015) ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I told him that I wasn't satisfied with the product or the service. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I am BEYOND PISSED! I went through the process of getting fitted and trained on how to use and maintain my contacts. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. She attempted to repair the frames but they are still lose. She will tell you to wait until you … We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. How is the price of the products/service offered compared to the competition? Review authors value the most Insurance Plans Acceptance. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? The lab is always down!!!! Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, Contact LensCrafters customer service. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. Its stores usually host independent optometrists on-site or in an adjacent store. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. feb 21, 2012 bad customer service. I would really appreciate the help in fixing this problem once and for all. Read 79 Customer Reviews for LensCrafters.com. Review authors value the most Insurance Plans Acceptance. 1,361 LensCrafters reviews. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. The front desk staff is absolutely horrible. All rights reserved. The sales lady is very hateful when you call to inquire about your glasses. I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. 5 reviews of LensCrafters "The whole team here is fabulous! All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. Very disappointed and feel very taken advantage of by Lenscrafters. I would like my full refund. Contact LensCrafters by sending us an email. They really don't care if you ever get your glasses. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. The mgr started denying things before we ever got the story straight. You can find contact details for LensCrafters above. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. consumer reviews about lenscrafters: askirt. I told her that I would not return as a customer. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. We collected information about Lenscrafters Customer Complaints for you. I was told it would take 4-5 weeks as my contacts were special order. A free inside look at company reviews and salaries posted anonymously by employees. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. Lenscrafters made good on one pair because I … Use this comments board to leave complaints and reviews about LensCrafters. I purchased new glasses with progressive lenses in October. And wanted a better explanation as to why they kept on falling apart. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. © 2004-2021 ComplaintsBoard.com. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. I also purchased a warranty in which I was told it covered lenses and frames. I felt like I was being manipulated and given the run around. Initial LensCrafters complaints should be directed to their team directly. A free inside look at company reviews and salaries posted anonymously by employees. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. I went to LensCrafters to get contacts. The customer service is terrible. Lenscrafters review: Buying. You can find contact details for LensCrafters above. Use this comments board to leave complaints … The overall rating of the company is 1.7 and consumers are mostly dissatisfied. We have spent thousands at that store, but no more. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. Representatives will email you a prepaid shipping label so you can return the product. A free inside look at company reviews and salaries posted anonymously by employees. 12 Reviews For LensCrafters. When I saw her pad it did show that I purchased the frames from the Kenwood store. The trial contacts were ordered when I completed my eye exam. Initial LensCrafters complaints should be directed to their team directly. 1,323 LensCrafters reviews. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. Experienced poor customer service? Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. Manager entered notes on the file, to do a remake if it happened again. A free inside look at company reviews and salaries posted anonymously by employees. 1,379 LensCrafters reviews. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. I won't argue for very long - I just take my business to other places. to speak about an eye glass problem. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! Write a Review Edit This Page. And causing the lens to come out of the assembly. 1,347 LensCrafters reviews. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. Do Not buy glasses at LensCrafters in Lubbock Texas. Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … From Everything.Sucks. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. LensCrafters Sucks Customer Reviews and Feedback. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com I told them that i didn't want to use my warranty. 1,293 LensCrafters reviews. She said have a nice day! The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. File a Complaint PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. Received in may 2019 at LensCrafters not affiliated, associated, authorized, endorsed by, in. My eye exam use my warranty an independent complaint resolution platform that has been successfully consumer... 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